Week 3A: Communication - Business and Consumer

I think everyone at some point has had a bad experience trying to communicate with a business. An example I think everyone can relate to is say you go through the drive thru of a fast food establishment, order, get your food, and leave, but not before checking the contents to make sure your order is correct, only to find it's the wrong order. So you park and go inside, only to have the manager say you're wrong and you can't do anything about it. Maybe I'm projecting a bit.

Social media can make it easier to get your problem solved, depending on the platform and the company. Yelp, for example, is a great platform for food establishments to take criticism and can be a good way to have your issue with the restaurant taken care of.

I have never attempted communicating with a business through social media, as I'd rather complain about a problem in person, but I have seen examples of people having positive communications with some businesses over social media, particularly if that person has a large enough following.

I would respond to negative comments on my business's social media by not attempting to argue with the unsatisfied consumer, as most of the time the mob that is the internet will side with the individual rather than the business, and that can leave your company in a negative light. That's why the phrase "the customer is always right" has some truth to it, you never really should argue with the customer so you can keep them coming back.

Week 2: Overview of Social Media

Instagram and Snapchat have become the most personal social media over the years, as both Facebook and Twitter have transformed into large companies competing to see who can outdo the others. Both Instagram and Snapchat are widely used by teens and young adults wanting to share themselves partying or eating avocado toast, while Twitter has been reduced to this while I wasn't looking.

Twitter is the best platform to advertise on in the age of social media, for reasons such as this and this, the PR department can have some fun and get a boatload of attention through retweets and reposting the thread on other social media platforms such as Facebook and Instagram. Not only that, but giving what seemed like a corporate machine a bit of life made some people a reason to buy their products.

Twitter, while a corporate tool, can also be used by the individual and garner a great deal of attention from someone with very little following and we end up with 140 characters of words that make us chuckle sometimes. Weird Twitter is full of, well, weird tweets where no one exactly knows what they mean, but everyone still has a good time.

Twitter is in my opinion the best social media platform. Thanks for reading, have a good night.

Week 1: Class Preparation

Out of all the given themes for the blog, simplistic is the best by far. In most cases simple is better, unless it's like a password or something.  

Simple designs are superior in almost every scenario. No one likes cluttered, hard to read pages with too much text where you look at it and don't know where to start. 

Less is more when it comes to design, and when it comes to your bills. I had a bit here where I promote something with a discount code but I don't have one. 

A somewhat extreme example of simple vs cluttered page designs is say somewhat with really bad eyesight is trying to read all the text crammed onto the page. They probably can't because they have really bad eyesight. But if all the text is right where you can see it then they can read your blog post about the effects of classical music on the growth of bean stalks. 

This concludes the week 1 blog post. Have a good night.